Thursday, October 18, 2012

THE IMPORTANCE OF YOUR TONE WHEN TALKING TO CLIENTS.


Your Tone Is Important
Think of your voice as being the music played by your vocal cords. The tone of your voice is like the tones in music. Customers will be able to identify the mood you are in and the message you are trying to convey by your tone.
 

Elements of Your Tone
These are the critical elements that affect the overall tone of your voice:

  • Pace
  • Volume
  • Inflection
  • Intensity
  • Attitude                                                      By Mwebya Fred

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