Thursday, October 18, 2012


Have you ever been in a situation where if the customer would only listen to you, his problem would be solved? You probably wondered what prevented that customer from paying attention to your words. Many times, the most important thing is not what you say, but how you say it.
Researchers have discovered that in actual face-to-face contact, the success of communication is broken down into three components — words, tone of voice, and gestures or body language.

Conversations with your customers are like concert performances — preparing your delivery, tone of voice, and gestures help your audience, your customer, take an interest in what you're saying. Preparing your style will make interactions with your customers positive and focused.
In this course, you will learn tips for improving your communication with customers, including adjusting your tone of voice, using meaningful words, recognizing customers' styles, resolving conflict, and writing with a purpose.

sho fia

About sho fia

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